DISH Network bill & plan questions, answered
Everything you need to know before you call.
How can I lower my DISH bill?
The fastest way is a plan review. Most DISH bills rise when a promotional price or price guarantee ends, when channels or add-ons are added, or when extra receivers are on the account. One call to (866) 465-0561 connects you with a specialist from an authorized DISH retailer who reviews your plan, looks for current offers you qualify for, and can join you on a call with DISH to ask for a better rate.
Does it cost anything to call?
No. The review and the call are free to you. We are paid by the authorized retailer we connect you with, and that payment does not add anything to your DISH price.
Will I lose my channels if I switch plans?
Not unless you want to. The specialist starts with the channels you actually watch and looks for the lowest-cost DISH option that still includes them.
Can you talk to DISH for me?
Yes. With your permission, the specialist can join a call with you and DISH to ask about retention offers, promotions and plan changes. You stay on the line and nothing changes on your account without your approval.
I'm not a DISH customer yet. Can you help?
Yes. If you are shopping for satellite TV, call to hear the current new-customer DISH offers available at your address and get installation scheduled.
Can you offer providers other than DISH?
Yes. The authorized retailer we connect you with also works with other major TV, internet and home security providers. If another provider's plan or a bundle saves you more, your specialist will compare the options side by side.
Are you DISH?
No. CableTV Family is an independent marketing company. We connect callers with authorized retailers of DISH and other major providers. For technical support or billing disputes, contact DISH directly.
How much can I save on my DISH bill?
It depends on your current plan, equipment, account history and the offers available at your address. Some customers find meaningful monthly savings, while others learn they're already on a good plan. Savings are not guaranteed, but the review is free.
Do I need to be the account holder?
Yes. The account holder, or an authorized user, needs to be on the call for any account discussion with DISH.
Will my service be interrupted?
No. Reviewing your plan or asking about offers doesn't affect your service.
Is there a contract?
Some DISH offers include a service agreement. Your specialist will clearly explain any agreement or early termination fee before you accept.
Can you help with technical problems or outages?
No. We're not DISH customer service. For technical support, outages or billing disputes, please contact DISH directly using the number on your bill or dish.com.
Who will I speak with when I call?
You'll be connected with a specialist from an authorized retailer of DISH and other major TV, internet and home security providers who can review plans and offers.
Can you help with home security or internet?
Yes. The authorized retailer we connect you with also offers internet and home security from major providers, and can show you bundle options that may lower your total monthly cost.
What areas do you serve?
We help callers across the United States. DISH offers and availability vary by address.
Do you sell my information?
No. See our Privacy Policy for details on how call information is used.
Still have questions?A specialist can answer them in a free call.
Call (866) 465-0561